Your Community of Service and Support
Learn how Carestream’s Customer Success Network puts you at the center of an extensive and experienced support network.
Carestream Sign In
Our customers and partners have access to powerful online communities and tools. Registration and sign-in are required to access these websites.
CARESTREAM Managed Print Solutions is a Web-based pay-per-print program. Access your personal dashboard to view equipment and film usage data by size, printer location or printer
Welcome to Carestream.com's communities.
Our customers and partners have access to powerful online communities and tools. Use this overview to discover the best destination for you. Registration and sign-in are required to access these websites.
Vue Cloud Community
Carestream's Vue Cloud Community is your single point of access to the tools you need to diagnose exams, review a patient portfolio or view real-time department performance.
Carestream.com Communities and Tools
Welcome to Carestream.com's communities.
Our customers and partners have access to powerful online communities and tools. Use this overview to discover the best destination for you. Registration and sign-in are required to access these websites.
Vue Cloud Community
Carestream's Vue Cloud Community is your single point of access to the tools you need to diagnose exams, review a patient portfolio or view real-time department performance.
CARESTREAM Smart Link
Your Connection to Remote Services
CARESTREAM Smart Link remote technology creates a powerful conduit between your Carestream solutions and our Customer Success Network. A log-in through a highly secure remote connection enables expert technical support for your CR, DR, printing and health IT solutions -- anytime, anywhere. Carestream engineering professionals can quickly troubleshoot your medical imaging and health IT equipment around the clock.
- For the Imaging Department
- For the IT Department
- Privacy & Security
For the Imaging Department
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Maximize your system availability and uptime with proactive monitoring and faster resolutions.
Every minute of imaging system downtime takes away from your facility’s productivity and quality of patient care. Be confident that performance issues will be rapidly recognized and resolved. Support You Can Depend On With Smart Link’s remote connectivity, your service request will be immediately addressed by an experienced Carestream Customer Support Specialist. This individual will either resolve your issue remotely, or engage the most qualified technician from your Customer Success Network – to get you back up and running quickly. Keep Your System Up-to-Date With Smart Link, staying current couldn’t be easier. Many upgrades are delivered over our secure Internet connection, so you get them quickly and conveniently, with no need for an onsite Customer Service Engineer. |
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For the IT Department
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Control Your Information Technology Support Costs With Smart Link, our Carestream Customer Support Specialist will have advanced diagnostic information and can determine if the issue needs to involve your IT department or not. The results? Your operation will be back up and running faster, while unnecessary IT costs are eliminated. Choose the Best Connection for Your Facility There are multiple options for securely and remotely connecting your CARESTREAM CR, DR, laser imager and Vue solutions. Simply select the option that best fits your network and security infrastructure or policies:
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Privacy & Security
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Safeguard your Patient Privacy and Network Security To maintain secure data communications between our Smart Link Central Servers and your Carestream product solutions, we employ globally accepted Internet security protocols. Controlled and limited Access to Information Only trained and properly credentialed Carestream Customer Support Specialists are permitted access to your systems. We put you in Control You specify the security and access levels for your devices, and most service sessions do not require any sharing of personal data or images. Carestream Health, Inc., participates in the Safe Harbor program and adheres to the Safe Harbor Principles developed by the U.S. Department of Commerce and the European Union for data protection. For more information about the Safe Harbor program, please visit the U.S. Department of Commerce's Safe Harbor website: http://export.gov/safeharbor/ |
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Service and Support Contact Information
Contact service and support in your region/country:
Choose a Region
- Africa
- Asia Pacific
- Europe
- Middle East
- North America
- South America
Africa
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Saint Helena
Sao Tome and Principe Senegal Seychelles Sierra Leone Somalia South Africa Sub Sahara Africa Sudan Swaziland Tanzania Togo Tunisia Uganda |
Western Sahara
Zambia Zimbabwe |
Asia Pacific
Europe
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Serbia
Slovakia Slovenia Spain Sweden Switzerland Ukraine United Kingdom |
Middle East
North America
South America
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São Vicente and Granadina
Suriname Trinidad and Tobago Turk and Caicos Islands Uruguay U.S. Virgin Islands Venezuela Virgin Islands (British) |