ROCHESTER, N.Y., April 4 — Carestream Health has earned IMV’s ServiceTrak™ award for Best Customer Satisfaction in General X-ray. The award represents Carestream’s high scores from customers in the areas of technology leadership, software ease of use, and system uptime and reliability.
“We’re honored to have this validation that we are satisfying the needs and expectations of our customers,” said Kendall Ryerson, Vice President, North America Sales at Carestream. “The survey responses support the feedback we repeatedly receive from our customers: that Carestream develops innovative solutions that deliver quantitative improvements in medical imaging; and our solutions are easy to use and reliable, helping to lower the costs of healthcare.”
The research findings also reveal that Carestream is the “most recommended” supplier in general X-ray; is ranked #1 in customer loyalty and training programs; and is a leader in system uptime. In addition, Carestream’s Net Promoter Scores (NPS) increased since 2021. This important metric is correlated to customer repurchase intentions and is known to have a causative effect on revenue and market share gains.
IMV produces the proprietary ServiceTrak reports based on extensive online surveys or phone interviews with radiology professionals in U.S. hospitals and non-hospital locations from IMV’s master database of general radiology X-ray system locations.
“This positive feedback from our customers should give imaging providers added confidence that they can rely on Carestream to deliver solutions that continually evolve to improve the imaging experience for staff and patients; and that enhance the interpretability of images for added diagnostic confidence to help improve clinical outcomes,” said Ms. Ryerson.
IMV, part of Science and Medicine Group, the leading market research and business intelligence provider to the laboratory diagnostic industry, recently published the category winners of the 2022 IMV ServiceTrak Imaging Awards.
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About IMV
IMV produces an annual series of proprietary ServiceTrak™ Imaging reports derived from extensive phone interviews with imaging professionals in hospital departments and independent imaging centers in the U.S. Satisfaction ratings are collected on a 10-point scale, in which 10 = “excellent” and 1 = “very poor.” Report analysis is based on the percentage of highly satisfied (%HS) responses that are represented by satisfaction ratings of a 9 or 10 on this scale. The 2022 ServiceTrak Imaging Awards are based on interviews conducted with respondents in 2,843 imaging locations having 7,634 systems. Visit www.imvinfo.com.
About Carestream Health
Carestream is a worldwide provider of medical imaging systems; X-ray imaging systems for non-destructive testing; and precision contract coating services for a wide range of industrial, medical, electronic and other applications—all backed by a global service and support network. For more information about the company’s broad portfolio of products, solutions and services, please contact your Carestream representative or call 1-888-777-2072 or visit www.carestream.com.
CARESTREAM is a trademark of Carestream Health.
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2023