Accidents Happen. Forgiveness Comes Easy with DRX Protection Plan

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Jeffrey Farmer, Director Global Customer Care Solutions, Carestream Health

Most DR detectors sold today include coverage for normal equipment failure as part of the standard warranty or service agreement terms. However, failures caused by an accident (dropping, liquid spills, etc…) are excluded. At Carestream, we understand that in the hectic environment of patient care, accidents happen. And, with so much riding on your operations, the last thing you want to worry about are unplanned costs, interruptions, and downtime from accidental detector damage. That’s why we created a unique detector coverage option designed specifically to save you both time and money in the event of an accident.

For the industry leading DRX detector, Carestream established the Accident Protection Program to deliver replacement detectors at a fraction of the standard replacement cost if accidental damage occurs in the course of normal clinical use. With Carestream’s Accident Protection coverage you save over 90% versus standard replacement cost when your detector is damaged (assumes one accident per year).

Memorial Medical Center (MMC) of Springfield, Illinois is a teaching hospital that conducts 250,000 imaging exams per year. As you can imagine, in a teaching environment accidents can happen frequently. That’s why MMC purchased an Accident Protection Plan for its 14 Carestream DRX detectors.

“DRX detectors are designed for rigorous use, but as a teaching hospital we have inexperienced technologists handling our detectors,” says Marjorie Calvetti, the Director of Medical Imaging at MMC. The Carestream Accident Protection Plan has helped the Center protect their investments, minimize downtime and save more money than they anticipated.

“We have used the Accident Protection Plan several times. If a detector is damaged, we have a very small replacement cost. This plan has saved us over $275,000, so it’s an excellent investment,” Calvetti adds.

Let’s face it, accidents happen. Fortunately, with the Carestream Accident Protection Plan, they don’t have to be expensive.

What could your hospital do with the savings you realize from a Carestream Accident Protection Plan?

For more details on Medical Memorial Center’s experience and to learn more about Carestream’s DRX Accident Protection Plan, please see the file below.